Shipping policy

Shipping Policy

At The Project Charis, we know you want your premium deals fast, and we work hard to get your orders packed and out the door as quickly as possible. However, to ensure full transparency, please review our shipping procedures, processing times, and policies regarding delivery delays below.

1. Order Processing Time

  • Standard Processing: Orders are typically processed, packed, and handed over to the shipping carrier within [1 to 3] business days (Monday – Friday, excluding national holidays).

  • Live Stream & Drop Orders: Orders placed during special live-stream events (e.g., Whatnot) or major product drops may experience a slightly longer processing time of [3 to 5] business days due to high order volume.

  • Tracking Information: Once your order ships, you will receive an email confirmation containing your tracking number. Please allow 24-48 hours for the carrier's tracking portal to update.

2. Shipping Provider Delays (Out of Our Control)

We partner with reliable carriers (such as USPS, UPS, and FedEx) to deliver your items. However, transit times provided at checkout are estimates, not guarantees.

  • Once a package is handed over to the shipping provider, The Project Charis has zero control over its movement, routing, or delivery speed.

  • We are not responsible and will not issue refunds for shipping delays caused by the carrier, including but not limited to: missed scans, routing errors, staffing shortages at postal hubs, or delayed transit times.

3. Severe Weather & "Great Lakes" Snow Delays

Our operations and many of our carrier routing hubs are located in regions that experience severe winter weather.

  • We are strictly not responsible for shipping delays caused by acts of nature. * This explicitly includes delays caused by "Lake Effect" snowstorms, blizzards, freezing rain, or severe weather events impacting the Great Lakes region or your local delivery route. If a carrier halts or delays operations due to unsafe weather conditions, your package will be delivered once it is safe for them to do so.

4. Emergency Cases & Unforeseen Disruptions

While we strive to hit our processing time slots with 100% accuracy, we are a dedicated team that is occasionally subject to unforeseen human or operational emergencies.

  • In the event of a sudden operational emergency (e.g., severe power/internet outages, sudden illness, facility emergencies, or local infrastructural failures), our standard processing times may be temporarily paused or extended.

  • We will make every effort to communicate widespread delays via our website or social media channels, but we reserve the right to extend processing times during these extraordinary circumstances without penalty.

5. Lost, Stolen, or Damaged Packages

  • Stolen Packages: If your tracking number shows your package was "Delivered" but you cannot find it, please check with neighbors or your local post office. We are not responsible for lost or stolen packages that have been marked as successfully delivered by the carrier. We do not issue refunds or replacements for porch theft.

  • Damaged in Transit: If your item arrives severely damaged by the carrier, please retain all original packaging and the damaged item, and contact us at Josh@projectcompanyusa.com within 48 hours so we can assist you in filing a claim with the shipping provider.

6. Address Accuracy

The customer is 100% responsible for providing the correct shipping address at checkout.

  • We are not responsible for packages that are delayed, lost, or returned to sender due to incomplete, incorrect, or undeliverable addresses provided by the customer.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for paying an additional shipping fee to have the item reshipped.