Refund policy

At The Project Charis, we are committed to providing our customers with premium products and unmatched deals. Because we offer highly discounted, premium, and graded items, we strictly enforce our return policy to maintain the quality of our inventory and keep our prices low for everyone.

Please read this policy carefully before making a purchase. By completing a purchase on our site, you agree to the following terms.

1. The 7-Day Return Window

We offer a strict 7-day return window. You have exactly 7 calendar days from the date your tracking number shows "Delivered" to request a return.

  • If 7 days have passed since your item was delivered, we unfortunately cannot offer you a refund, store credit, or exchange under any circumstances.

2. Strict Eligibility Requirements

To protect against return abuse, your item must meet all of the following criteria to be eligible for a return:

  • Unused and Unworn: The item must be in the exact same condition that you received it. It must show absolutely no signs of wear, use, washing, or modification.

  • Original Packaging & Tags: The item must be in its original packaging, with all original tags, protective films, hygiene liners, and factory seals intact and untampered with.

  • Odor & Damage Free: Items returned with odors (smoke, perfume, pet odor), pet hair, stains, or damages will be immediately rejected.

  • Complete: All accessories, manuals, warranty cards, and parts included in the original shipment must be returned.

3. Inspection & Sole Discretion (Right of Refusal)

All returns are subject to a rigorous physical inspection upon arrival at our facility. * We reserve the right to accept or reject any return at our sole discretion.

  • If our inspection team determines that an item has been used, tampered with, altered, damaged by the customer, or is missing parts, the return will be denied.

  • Rejected Returns: If your return is rejected, no refund will be issued. You will be responsible for purchasing a shipping label if you wish to have the rejected item sent back to you. If you do not claim the rejected item within 14 days, it will be considered abandoned and disposed of.

4. Non-Returnable & Final Sale Items

Certain types of items cannot be returned under any circumstances. These include:

  • Items marked as "Final Sale," "Clearance," or "As-Is".

  • Items purchased during special live-stream events, auctions (e.g., Whatnot), or flash sales.

  • Gift cards and downloadable software products.

  • Intimate/Sanitary goods, health, and personal care items.

  • Electronics or sealed collectibles where the factory seal or shrink wrap has been broken.

5. Return Shipping & Restocking Fees

  • Return Shipping Costs: The customer is 100% responsible for paying for their own shipping costs for returning an item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

  • Restocking Fee: To cover the cost of processing, inspecting, and repackaging, all approved returns are subject to a 5% restocking fee, which will be deducted from your final refund amount.

  • Shipping Insurance: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for returns lost in transit by the carrier.

6. The Return Process (RMA)

Do not send your purchase back to the manufacturer, and do not send items back without authorization.

  1. To initiate a return, you must email Josh@projectcompanyusa.com within the 7-day window.

  2. Include your Order Number, the name of the item(s) you wish to return, and detailed photos proving the item is still in its original, unused condition.

  3. If your return is conditionally approved, we will issue you a Return Merchandise Authorization (RMA) number and shipping instructions.

  4. Returns sent back without a valid RMA number clearly written on the outside of the package will be refused and returned to sender.

7. Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund (minus original shipping costs and the restocking fee) will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Store Credit Option: At our discretion, we may offer Store Credit in lieu of a cash refund to expedite the process or waive the restocking fee.

8. Fraud, Chargebacks, & Policy Abuse

We have a zero-tolerance policy for retail fraud, "wardrobing" (buying an item for a specific event and returning it), and serial returning.

  • Policy Abuse: We monitor return activity. Customers exhibiting a pattern of excessive or abusive returns will be permanently banned from purchasing from our website, live streams, and social media channels.

  • Fraudulent Chargebacks: Falsely claiming an item was not received or initiating a fraudulent chargeback with your bank or credit card company after receiving the goods is considered theft. We actively dispute all fraudulent chargebacks using tracking data, IP addresses, and delivery confirmation, and we reserve the right to pursue legal action or send accounts to a third-party collections agency to recover lost funds and fees.